Firstly, I’d like to say a huge congratulations to our teams after their success at the National Health and Fitness awards last week. We were thrilled to win 4 National Awards including Gym Team of the Year and Customer Service Provider of the Year. None of this would have been possible without the great team we have working with us and of course our members support. Also, I’d like to congratulate Jess our trainer for making the finals for Fitness Instructor of the Year.
Club investments and maintenance
In February we continued the improvements to the reception area with new seating and signage. We are thrilled with the way it has turned out and thank you all for the terrific feedback.
I’m sure our new Costa Coffee machine will be a great addition to the club. Treat yourself to a Cappuccino or an Americano and grab a seat in our lounge area, relax and enjoy! Payment for your coffee can be made at reception.
Our BMS that controls our heating is due to be fully operational by the end of March. The coils which were ordered at the end of January are due to be delivered on Tuesday 19th and the engineers will start working on it on the same day.
Canali machines update.
We are delighted to be able to update you about our machine weights. We have finally had confirmation that the Canali machines will be collected next Wednesday 20th March to make way for replacement equipment. I am excited to announce that I have ordered lots of new machine weights for the gym floor that will arrive in May. This will mean that every single machine will have been replaced with a brand new model by the worlds leading fitness equipment provider Freemotion. I have taken on board all your recent feedback about the machines and I am confident that you are going to love the new equipment. In the interim we have organised a loan of a leg press, leg curl, chest fly and a rear delt machine from our fitness suppliers and they will be arriving on Thursday.
Class booking changes
As always, we ask that you respect the code of conduct for classes and the use of the app. We have increased the cancellation period from 30 minutes to 2 hours. This should mean that people on the waiting lists will not be added to the class 30 minutes before it commences and will give them enough time to attend the class or call reception to cancel if the cutoff time has passed.
The rules regarding bookings and classes are in place to ensure that all members can attend the classes of their choice. Current statistics show that class attendance is on average at 75% which means there is plenty of space for everybody but if the rules are not respected then members may lose out.
Our new trainer Dave Cunningham joined our fitness team at the start of February. Dave has a huge wealth of experience in the fitness industry having first started as an instructor 15 years ago. He is also a level 2 swim instructor and has already slotted in for the Wednesday group lessons. We are thrilled to welcome Dave to our team and I am confident that he’ll be in big demand.
As always, I am available for any questions you have regarding your membership and I look forward to seeing you soon.